Your information, handled with care.

About the organisation

The organisation responsible for the processing of personal information under this policy is:

For the purposes of applicable UK data protection legislation, ARCTIC DPM LIMITED acts as the data controller for personal information it collects and determines the purposes for which that information is used.

What information may be collected?

Depending on how you interact with the website or our business, we may collect information such as:

• Your name and contact details.
• Your email address and telephone number.
• Information contained in an enquiry or consultation request.
• Business or organisational information that you choose to provide.
• Details relating to your requested consultancy service.
• Information contained in correspondence between you and ARCTIC DPM LIMITED.
• Technical information relating to website use, where collected through cookies or similar technologies.

You should avoid sending information that is not necessary for the purpose of your enquiry.

Information you choose to provide.

Personal information may be collected when you voluntarily provide it through this website or through direct communication with us.

This may include completing a contact or enquiry form, sending an email, telephoning us, arranging a consultation or providing information needed to discuss a requested service.

Some technical information may also be collected automatically when you use the website. The extent of this information depends on the website configuration, hosting environment, security systems, analytics tools and cookie settings actually in use.

Purpose and lawful basis.

We only use personal information where there is a clear and appropriate reason to do so. Depending on the circumstances, information may be processed for the following purposes:

Contact forms and correspondence.

If you contact us through a website form, email or telephone, the information you provide will be used to understand and respond to your enquiry.

We may retain relevant correspondence for as long as reasonably necessary to manage the enquiry, provide the requested service, maintain appropriate business records or meet legal obligations.

We do not require you to provide more personal information than is reasonably necessary to deal with your enquiry.

How long information is kept.

Personal information is not retained indefinitely. We keep information only for as long as it is reasonably necessary for the purpose for which it was collected.

Enquiry information will normally be reviewed when the enquiry has been concluded. Information connected with an ongoing consultancy relationship may be retained for the duration of that relationship and for a reasonable period afterwards where needed for legitimate business, legal or record-keeping purposes.

Where a specific statutory or regulatory retention period applies, information may be retained for that required period.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

Who may receive your information?

We do not sell personal information. Information may be shared only where there is a legitimate and appropriate reason to do so.

This may include:

• Website hosting and technical service providers.
• Email and communication service providers.
• Professional advisers where their involvement is reasonably required.
• Service providers assisting with the operation and administration of the business.
• Public authorities or other organisations where disclosure is required by law.

Where another organisation processes information on our behalf, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.

Information processed outside the UK.

Some technical or business service providers used to operate websites and communications infrastructure may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps to ensure that the transfer is lawful under applicable UK data protection requirements. Depending on the destination and circumstances, this may include an adequacy decision, appropriate safeguards or another lawful transfer mechanism.

The safeguards applied will depend on the specific provider, service and location involved.

You have rights over your information.

Subject to applicable legal conditions and exemptions, you may have the following rights under UK data protection law:

If processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Keeping information secure.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably need it for their role or service.

No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take appropriate steps to reduce the risks associated with handling personal information.

Cookies and similar technologies.

This website may use cookies or similar technologies to support essential website functions, remember certain preferences, maintain security and, where applicable, understand how the website is used.

The specific cookies used depend on the website configuration and services active at the time you visit.

For more information about cookies and how they may be managed, please refer to our separate Cookie Policy.

External websites.

This website may contain links to external websites or services. Those websites operate under their own privacy arrangements.

We are not responsible for the privacy practices, content or security of external websites. You should review the relevant privacy information before providing personal information to another organisation.

Information relating to children.

Our website and consultancy services are intended for business owners, managers, directors and other adult users seeking management support.

We do not intentionally request personal information from children through this website. If you believe that a child has provided personal information to us, please contact us so that the circumstances can be reviewed.

Keeping this policy up to date.

This Privacy Policy may be reviewed and updated from time to time to reflect changes to our website, services, technology, business arrangements or applicable data protection requirements.

The version published on this website is the version that applies to information processed under this policy at the relevant time.

Questions about your information?

If you have a privacy question, would like to exercise a data protection right, or believe that your personal information has not been handled appropriately, please contact us first.

Right to complain

If you are not satisfied with how we have handled your personal information, you have the right to raise a concern with the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).

You can contact the ICO through its official website or by using the contact details published by the ICO.